Square Town is run by one indie developer, so there is no support desk — but there is an inbox that gets read. In doubt which channel to use? Just message @theill on X — that's the developer's personal account and the fastest way to reach a human. Otherwise use the form below, or email peter@theill.com. If your site is in town and you want it gone, choose Takedown (or put "takedown" in the subject) and give the domain; the domain owner always wins that one.
Takedowns: how it works
- Pick Takedown, enter the domain, and tell us how we can see you control it — a DNS TXT record, a note on a page of the site, or the deed link if you claimed the square yourself.
- We remove the square. The cell becomes free again; the icon disappears from town and the boards. Feed lines that mentioned the domain may remain as history.
- Whoever holds the square is not refunded (most squares were free anyway; eviction payments are not returned) — see the terms. If you claimed it and want it gone, that's the same one click.
We remove sites at the request of the domain owner, and we remove sites that break the content rules on our own initiative. Being annoyed that someone put your competitor next to you is not a takedown.
Things that are not support tickets
- "Someone evicted me." Yes. That's the game. Evict them back for double ($1 minimum), or claim a quieter cell — that one's free.
- "I'm a clown." Your site has no favicon Google can find. Add one, open your square and press "I fixed my favicon".
- "I lost my deed link." There are no accounts, so we usually can't recover it. Check the inbox you gave when you claimed — the deed link was mailed there the moment the square became yours (search for "Your deed"). If you paid for an eviction by card, send the domain and the approximate time and we'll see what Stripe knows.
Bugs and questions
Include the browser, the device, and what you clicked. The wall is WebGL; "it's black" almost always means WebGL is disabled or the GPU is blocklisted — try another browser first. Questions about the rules are usually already answered in the FAQ or how it works.
Press, partnerships, "can our agent claim squares?"
Message @theill on X — same form or peter@theill.com work too. For agents and scripts, the API page already covers reading the wall, claiming a square and creating an eviction checkout.
FAQ
How fast are takedowns handled?
Usually within a day or two; the inbox is checked by a human. If it's urgent because the content is harmful, say so in the first line.
Do I need an account to contact you?
No. Square Town has no accounts at all. Use the form (leave an email if you want a reply), message @theill on X, or write to peter@theill.com.
Will you tell me who claimed my domain's square?
No. We store the domain, the coordinates, the email address given at claim time and — for evictions — a Stripe session id. We don't hand any of it out; see the privacy page.
Can I ask you to evict someone for me?
No. Evictions are done by paying double ($1 minimum) in town; we don't move squares by hand except for takedowns and rule violations.